Me and grand daughter
The best advantage of doing all your business with one cycle shop. Sure, I could have ordered my bike supplies on-line and probably cheaper but my recent incident proves what an exceptional individual Joe Russell from Russells Cycle Shop is. Coming around a turn on my recent ride to Goodfield, as I applied the brakes there was a distinct thump, thump. Since I was only 5 miles from home I decided to press on. After arriving at home I spun the rear tire and sure enough I could see where the rim was rubbing the brake pads. Having that problem in the past I figured I would need another truing of the wheel. Immediately I loaded into the van and drove to the bike shop. The attendant looked at the bike and came to the same conclusion. The wheel needed truing. He stated I could drop the bike off and pick it up the next day. That would be fine with me so I asked if Joe were around. I always like to see him when shopping at his store. The attendant alerted Joe of my presence and soon he met me in the front of the store. After looking over my bike the showed me the spoke had cracked my wheel which meant I would need a new rim. My first thought was it would be a few days before I got my bike repaired. Instead Joe said, "if you would like to wait, I will repair it now". That's what I call service. As busy as the shop was, he moved me right to the top of the list and about an hour later I had my bike back in great shape ready for my next ride. That's what I call service. Was it expensive? Sure, but worth it. The next day a 35 miler illustrated what I knew about Russells Cycle. They take care of their customers. I am grateful for that and will continue to give them all of my cycling business.
As the weather is getting colder, it looks like my outdoor biking will be limited but I still will enjoy the time available an continue my cycling on my trainer in the basement. So until next time RSRO...
